Rhythm Motion Studio

Refund and Returns Policy

At Rhythm Motion Studio, we are dedicated to ensuring that every student receives professional, inspiring, and effective dance training through our digital tutorials and learning materials. Since our products are digital and delivered instantly, our refund and return policy is specifically adapted to the nature of online education. We kindly ask all students and customers to carefully review these conditions before making a purchase.

1. Nature of Digital Products

  • All tutorials, video lessons, and supporting guides offered by Rhythm Motion Studio are digital products, designed for immediate access and long-term use. This means that after completing the purchase, you gain full and unrestricted access to the selected materials.
  • Delivery of products is provided instantly upon successful payment, either through a secure download link, an activation email, or direct access within your personal account on our platform.
  • Because the materials are delivered in a digital format and cannot physically be returned, each product is considered delivered, accessed, and consumed once access has been provided. This policy protects the integrity of our intellectual property while ensuring fair use by our students.

2. General Refund Policy

  • As a general rule, refunds cannot be issued for digital content, since digital access cannot be revoked once it has been granted. Unlike physical goods, which can be returned in their original condition, digital files remain in the customer’s possession indefinitely after delivery.
  • Refunds cannot be issued for dissatisfaction with elements such as the instructor’s teaching style, the pacing of the lessons, the level of difficulty, or personal expectations about the content. To help students make an informed decision, we provide detailed descriptions, previews, and clear outlines of every course before purchase.
  • By completing a payment and gaining access to your selected tutorial, you acknowledge and accept that your purchase is final under these terms. We strongly recommend reviewing the course details thoroughly to ensure it aligns with your goals before placing an order.

3. Exceptions and Special Cases

Although refunds are not typically possible, there are specific circumstances in which they may be considered:

  • Technical issues: If you experience persistent problems accessing the purchased material due to platform or delivery errors on our side, and our technical support team is unable to resolve the problem despite repeated attempts, you may be eligible for a full refund.
  • Duplicate payment: If a payment is accidentally processed more than once for the same course or product, we will verify the duplicate transaction and refund the additional charges.
  • Wrong purchase: If you mistakenly select and pay for the wrong course, you must notify us within 24 hours of the transaction. In such cases, instead of issuing a direct refund, we will do our best to exchange your access for the correct tutorial that matches your intended purchase.

These exceptions are designed to protect students from errors while also ensuring the fairness and sustainability of our digital product system.

4. Refund Process

  • To request a refund under the conditions described above, you must contact our support team within 7 calendar days of the purchase date. Requests submitted later than this period may not be eligible for consideration.
  • You will be asked to provide your order details, payment confirmation, and, if applicable, screenshots or descriptions of the issue you encountered. This helps us review your case thoroughly and fairly.
  • Once your request has been reviewed and approved, a refund will be processed back to the original payment method used during purchase. Please note that refund processing may take 5–10 business days, depending on your bank or payment provider’s policies. During this period, you will receive updates from our team to keep you informed about the status of your request.

5. Our Commitment

  • At Rhythm Motion Studio, we believe in creating not only high-quality digital dance courses but also a positive and supportive learning experience for every student. Our priority is to make sure you feel confident, inspired, and fully supported throughout your journey with us.
  • Our dedicated support team is available to assist with any technical difficulties, login issues, or general questions about your purchased materials. Whether you need help accessing your tutorials or advice on how to use the materials most effectively, we are here to help.
  • We encourage all students to read course descriptions carefully, review previews, and consider their learning goals before purchasing. This helps ensure that the chosen course meets your needs and expectations. By doing so, we can maintain a transparent and trustworthy relationship with our community.

By purchasing a digital course or tutorial from Rhythm Motion Studio, you acknowledge and agree to the terms described in this Refund and Returns Policy. These rules are designed to ensure fairness, protect the value of our educational materials, and create a positive environment for all our students.